The time taken for a swap depends on whether the swap is routed via a Decentralized Exchange (DEX) or via RocketX pool (Centralized Exchanges). For DEXs it is mostly instantaneous and for CEXs it will take longer based on the blockchain and the current level of congestion/activity on that blockchain. In both cases the "estimated time" is displayed in the app.
If your swap takes more than 30 minutes (or the Estimated Time based on the swap pair) or if you’re having other issues, please consider raising a ticket with the RocketX support team here
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